Last updated May 2026 · For large HVAC, plumbing, and electrical service businesses
Manifold and ServiceTitan solve different problems and many large service businesses use both. ServiceTitan is an enterprise field service management (FSM) platform for residential and commercial service businesses with typically 10 or more technicians — it handles dispatch, customer management, invoicing, payroll integration, marketing, and reporting at scale. Manifold is a field documentation app for contractors — GPS-tagged photos, photo-required inspection checklists, equipment surveys, and 3D scanning on any phone. If you need a full FSM platform for a multi-technician service business, choose ServiceTitan. If you need photo proof, inspection checklists, and PDF reports for the work itself, choose Manifold. Many ServiceTitan customers use Manifold for the field documentation that ServiceTitan's photo features don't cover.
ServiceTitan is the operations platform for a large service business: real-time dispatch board, technician routing, customer relationship management, estimates and invoicing with built-in financing, payroll and timesheet integration, marketing automation, call recording, business intelligence dashboards, and integrations with QuickBooks and similar accounting systems. Photo attachments exist on work orders but aren't organized into a searchable, GPS-tagged jobsite documentation record with photo-required checklists.
Manifold is the field documentation layer: every photo is GPS-tagged and routed to the right project automatically. Crews complete photo-required inspection and commissioning checklists. Projects export to branded PDF reports for inspectors, homeowners, equipment manufacturers, warranty submissions, or insurance adjusters. Orbit Measure adds 3D scanning on any phone for equipment rooms, basements, panel locations, and as-built measurements.
| Feature | ServiceTitan | Manifold |
|---|---|---|
| Dispatch board & routing | Core feature, real-time | Not included |
| Customer database / CRM | Core feature, full CRM | Project-level only |
| Invoices, estimates & financing | Core feature | Not included |
| Payroll & timesheet integration | Yes | Not included |
| Call recording & tracking | Yes | Not included |
| Marketing automation | Yes | Not included |
| Business intelligence dashboards | Yes | Not included |
| GPS-tagged photo documentation | Photo attachments only | Core feature |
| Photo-required inspection checklists | No | Yes, fully customizable |
| HVAC commissioning checklists | No | Yes |
| Photo-required punch lists | No | Yes |
| 3D scanning / measurements | No | Yes (Photo+Scan plan) |
| PDF reports for inspectors & manufacturers | Limited | Yes, branded with photos & checklists |
| Offline support at job sites | Limited | Yes, full offline mode |
| Pricing | Custom quote (typically enterprise pricing) | $16/user/mo, no seat minimums |
Many ServiceTitan customers add Manifold for field documentation that ServiceTitan's photo features don't cover. ServiceTitan runs the business — dispatch, invoicing, payroll, marketing. Manifold runs the documentation — photos, checklists, reports for inspectors and manufacturers. The cost of adding Manifold is minimal compared to ServiceTitan's enterprise pricing.
ServiceTitan uses custom quotes rather than published pricing, and is generally priced for service businesses with 10 or more technicians — enterprise pricing that can be significant compared to mid-market tools. Manifold starts at $16 per user per month for the Photo plan and $24 per user per month for Photo+Scan (with Orbit Measure 3D scanning). Manifold has no seat minimums, no contracts, and a 14-day free trial with no credit card required.
They serve different needs at different scales. ServiceTitan is better for running an enterprise HVAC business with 10+ technicians — dispatch, CRM, financing, payroll. Manifold is better for documenting the technical work itself — equipment surveys, commissioning, rooftop unit installs, refrigerant work. Many HVAC businesses on ServiceTitan add Manifold for the documentation layer.
ServiceTitan handles dispatch and the office workflow for larger plumbing operations. Manifold handles field documentation — rough-in inspections, water heater installs, slab leak documentation, and pressure test records. They cover different parts of the operation.
Manifold doesn't have a direct ServiceTitan integration today. ServiceTitan customers typically run Manifold alongside it for field documentation — the two apps are used in different contexts (office dispatch vs. on-site documentation) so direct integration isn't usually necessary.
No — Manifold doesn't do dispatch, CRM, invoicing, payroll, marketing, or any of the operations features ServiceTitan provides. If you need enterprise FSM, you need ServiceTitan or a similar platform.
No — ServiceTitan's photo attachment feature is for adding photos to work orders, not for building a searchable GPS-tagged jobsite record or photo-required inspection checklists. If you need photo proof for warranty submissions, code-required inspection records, or insurance claims, you need a dedicated field documentation app like Manifold.
Or book a 15-minute demo with Erik (the founder) to see how Manifold fits alongside ServiceTitan or another FSM platform.